One-Time WordPress Maintenance
Get Your Website Back on Track
WordPress Problems? Get Expert Help Fast
Starting at $399 for up to 2 hours of expert maintenance.
Do you wish you had an expert to call when your website starts acting up? Whether your site is running slow, showing errors, or needs professional attention, we’ve got you covered. Our one-time WordPress maintenance service is designed to quickly diagnose issues, apply fixes, and give you a clear picture of your site’s health—all for a simple, flat rate.
With a focus on efficiency and transparency, we ensure you know exactly what’s happening before we make any changes. If your site needs more than two hours of fixes, we’ll provide an estimate before proceeding. There will be no surprises, just expert support to get your website back on track.
Psst… Looking for a new website? Check out our website design & development services.
What's Included?
Comprehensive Backup & Security
- Full Website Backup (Up to 1GB) – Including database, media files, themes, and plugins
- Secure cloud storage of backup for 30 days
- Pre-maintenance security scan
- SSL certificate verification
Professional Diagnosis & Implementation
- Complete WordPress system review
- Plugin and theme compatibility assessment
- Performance and security audit
- Up to 2 hours of expert fixes and optimization
- Post-maintenance testing on multiple devices and browsers
Detailed Documentation & Support
- Website Health Report with technical insights
- Clear documentation of all changes made
- Prioritized recommendations for future maintenance
- 48-hour post-maintenance support for questions
Why Choose Us?
With over 35 years of experience working on websites, we know what it takes to keep WordPress running smoothly. We understand the complexities of website performance, security, and troubleshooting, and we’ve seen it all—so you can trust us to get your site back on track quickly and effectively.
No Surprises
We diagnose first, then confirm any work before proceeding.
Proven Solutions
Decades of experience mean we fix issues the right way.
Long-term Stability
We don’t just fix problems; we help prevent them.
Ready to get some help?
Whether your site needs a quick fix or a full tune-up, we’ve got you covered. Just fill out our simple request form, and we’ll cover the rest.
1. Submit a Request
Fill out a quick form with your site details, and we’ll respond within 24 hours.
2. Backup & Diagnosis
We create a full backup and analyze your site to identify any issues.
3. Review & Approval
We report our findings, confirm whether we can fix the issue within the two hours included, and discuss the next steps.
4 Fix & Optimize
Once approved, we implement fixes, optimize performance, and send you a completed work summary.
Looking for Reliable, Worry-Free Website Maintenance?
We offer high-performance hosting and care plans to keep your site secure, fast, and stress-free.
Learn more about our WordPress website management service.
Frequently Asked Questions
What types of issues can you fix within the included two hours?
Most common WordPress issues can be resolved within the included two hours. This includes:
- Fixing broken pages and layouts
- Troubleshooting plugin conflicts
- Resolving minor performance issues
- Addressing security concerns
- Updating WordPress core, themes, and plugins
- General maintenance tasks
If the issue is more complex, we’ll diagnose it first and let you know if additional time is needed before proceeding.
What happens if my issue takes longer than two hours to fix?
Most common WordPress issues can be resolved within the included two hours. This includes:
- Fixing broken pages and layouts
- Troubleshooting plugin conflicts
- Resolving minor performance issues
- Addressing security concerns
- Updating WordPress core, themes, and plugins
- General maintenance tasks
If the issue is more complex, we’ll diagnose it first and let you know if additional time is needed before proceeding.
What happens if you can't fix my issue?
If we determine we cannot resolve your primary issue within the two hours included, we may provide a partial refund at our discretion, minus costs for work already performed, including backups, diagnosis, and reporting. We will always provide an estimate for additional time if a solution is possible but requires more work.
Will you update my plugins and WordPress version as part of the service?
Yes, if your current software licenses are up to date and our compatibility check confirms it’s safe to do so. Our update process includes:
- Verification of current licenses
- Compatibility testing between theme and plugins
- Staging environment testing when necessary
- Backup creation before any updates
- Post-update functionality testing
If updates require extra testing or time, we will discuss the best approach with you first.
Can you help if my website has been hacked or is showing security warnings?
Absolutely. If your website has been compromised, we can help:
- Diagnose and remove malware
- Restore a clean backup (if available)
- Implement enhanced security measures
- Set up ongoing security monitoring
If the issue requires extensive cleanup, we will provide a plan and estimated cost before proceeding.
What if my site is over 1GB? How much does additional backup time cost?
Additional backup time is billed at our backup rate of $50 per hour. For example:
- 1-2GB: Usually requires 30 minutes of additional time ($25)
- 2-5GB: Usually requires 1 hour of additional time ($50)
- 5GB+: Custom quote based on size and complexity
We’ll assess your site’s size and provide exact costs before proceeding.
Will my website experience downtime during maintenance?
Most maintenance is performed without any noticeable downtime. However, in rare cases—such as major updates or security fixes—your site may need to be temporarily offline. If this is necessary, we will:
- Schedule the maintenance during low-traffic hours
- Implement a maintenance mode page
- Communicate the expected duration
- Keep downtime to an absolute minimum
How quickly can you start working on my site after I submit a request?
Standard requests:
- Initial response within 24 hours
- Work typically begins within 2-3 business days
- Faster timeline available for emergency service
Emergency support:
- Same-day response
- Priority scheduling
- 50% rush fee applies
Do you offer emergency support if I need immediate help?
Yes, we offer emergency support with:
- Same-day response guarantee
- Priority scheduling
- 24/7 availability for critical issues
- 50% rush fee applies to standard rates
What kind of report will I receive after the maintenance is completed?
Your comprehensive report includes:
- Initial site health assessment
- List of all issues found
- Details of fixes implemented
- Before/after performance metrics
- Security scan results
- Backup confirmation
- Recommendations for future maintenance
- Technical documentation for your records
Do I have to provide my website login information? How do you keep it secure?
We prioritize security in handling your credentials:
- We recommend creating a temporary admin account
- All credentials are stored in an encrypted password manager
- Access is revoked once work is complete
- Secure credential sharing portal available
- Optional 2FA implementation
Do you offer ongoing maintenance if I want continued support?
Yes! Our ongoing maintenance plans include:
- Regular updates and monitoring
- Security scanning and protection
- Performance optimization
- Regular backups
- Priority support
- Discounted hourly rates for additional work
Can I use this service if my site is not hosted with you?
Yes! We can work on your WordPress site regardless of hosting provider. However, our hosting platform offers:
- Improved performance through optimized servers
- Enhanced security measures
- Daily automated backups
- Staging environments
- Direct support access
What is your communication process?
We’ll notify you 24 hours before work begins to establish a quick and reliable communication system during maintenance.
What happens if I’m unavailable during the maintenance? Quick communication is essential for this service. If you become unresponsive for 24 hours after work has started, you’ll lose your place in our schedule. You’ll forfeit your payment and place in line if you’re unreachable for 7 days or more. In this case, you’ll still receive your diagnostic report, but no further work will be completed, and no refunds will be issued.
What happens if I'm unavailable during the maintenance?
Quick communication is essential for this service. If you become unresponsive for 24 hours after work has started, you’ll lose your place in our schedule. You’ll forfeit your payment and place in line if you’re unreachable for 7 days or more. In this case, you’ll still receive your diagnostic report, but no further work will be completed, and no refunds will be issued.
Payment, Refunds & Terms
- All major credit cards accepted
- Full payment ($399) required before work begins
- The initial fee covers backup, diagnosis, and up to 2 hours of fixes
- Additional time billed at $150/hour (with prior approval)
- Backup fees for sites over 1GB are billed at $50/hour
- 48-hour post-maintenance support included
- Partial refunds may be provided at our discretion, minus costs for completed work.
- Service available worldwide
Terms and conditions apply. View our full terms of service.
Our expert team is ready to diagnose and resolve your WordPress problems quickly and professionally.
✓ Same-day response for emergencies
✓ Clear, upfront pricing
✓ 100% satisfaction guaranteed
Resources & Insights to Keep Your WordPress Site Healthy
We believe that well-informed website owners make smarter decisions. That’s why we’re committed to providing valuable education and resources to help you understand and maintain your WordPress site.
- Chris Stovall Lopez Island, WA
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- Chris Stovall Lopez Island, WA
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- Chris Stovall Lopez Island, WA
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- Chris Stovall Lopez Island, WA
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